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Higgins Beach Inn is seeking a part time Guest Services Associates to work the 2024 season with us! Our small but mighty team strives to offer 5 star service with a fun, laid-back beach vibe. Have experience? Great! Don't have experience? Not to worry! This hands on role is a great opportunity for all to gain exposure to small inn operations!
Hours: Part-time or Full-time
Compensation: $17-$20 per hour
Seasonal Position: Now through October
Start date: May 14th
Benefits: Discounted stays and food & beverage at affiliated properties
Job Description:
Guest Service Associates are responsible for the critical first impression our guests have of our properties. Guest Service Associates demonstrate exceptional hospitality in an attentive, friendly, and efficient manner going above-and-beyond to ensure that guest experiences will be worth remembering. The key service roles begin with greeting guests and ends in delivering a departure experience that makes a guest want to be a return customer. GSA responsibilities include monitoring daily bookings and ensure assigned rooms are prepared prior to check-in, overseeing check-in and check out procedures, including reservations and financial transactions, promptly address guest requests, actively listen to and resolve complaints, ensure special guests receive personalized services, inform guests of hotel amenities and services, appraise performance and produce regular reports, and more.
SUMMARY OF ESSENTIAL JOB FUNCTIONS:
MINIMUM REQUIREMENTS:
ABILITIES REQUIRED:
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required or personnel so classified. All persons may be required to perform duties outside of their normal responsibilities from time to time, as needed.
ABOUT HIGGINS BEACH INN:
Higgins Beach Inn, whose origins date back to 1922, is a quintessential Maine beach hotel within a stone's throw of the unspoiled and sandy Higgins Beach in Scarborough, just 20 minutes from the bustling Portland. Higgins Beach Inn is a premier surfing destination in Maine. We operate seasonally, May through October. Shade: The Eatery at Higgins Beach Inn is open nightly for dinner.
WHY WORK AT MIGIS HOTEL GROUP:
Our employees comprise the core asset of our company. We don't just say that we offer room for growth and a supportive environment, we live it. Many members of our leadership and management team started in entry level positions and moved on to training the next generation. To support the well-being of our team and their families, we offer meaningful company-sponsored benefits to eligible employees and perks such as discounts at our properties and recreational staff days.
Part Time
Restaurants & Catering Services
$32k-41k (estimate)
04/27/2023
05/20/2024
higginsbeachinn.com
SCARBOROUGH, ME
25 - 50
Private
DIANE GAROFALO
$10M - $50M
Restaurants & Catering Services
The job skills required for Guest Services Associate include Futures, Listening, Leadership, Eye Contact, Guest Service, etc. Having related job skills and expertise will give you an advantage when applying to be a Guest Services Associate. That makes you unique and can impact how much salary you can get paid. Below are job openings related to skills required by Guest Services Associate. Select any job title you are interested in and start to search job requirements.
The following is the career advancement route for Guest Services Associate positions, which can be used as a reference in future career path planning. As a Guest Services Associate, it can be promoted into senior positions as a Customer Service Representative III that are expected to handle more key tasks, people in this role will get a higher salary paid than an ordinary Guest Services Associate. You can explore the career advancement for a Guest Services Associate below and select your interested title to get hiring information.
If you are interested in becoming a Guest Services Associate, you need to understand the job requirements and the detailed related responsibilities. Of course, a good educational background and an applicable major will also help in job hunting. Below are some tips on how to become a Guest Services Associate for your reference.
Step 1: Understand the job description and responsibilities of an Accountant.
Quotes from people on Guest Services Associate job description and responsibilities
An associate guest service also manages membership application requests and evaluates eligibility.
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Monitor and operate various PBX equipment's and manage all calls and schedule all wakeup calls and provide services to guests as per requirement.
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Manage all special requests and monitor all guest special requests and provide wake up calls to all guests.
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Administer all reservations for guests and forecasts requirements and handle various cancellation requests of guests.
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Customer Service Associates perform a variety of support tasks to offer exceptional service to customers.
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Step 2: Knowing the best tips for becoming an Accountant can help you explore the needs of the position and prepare for the job-related knowledge well ahead of time.
Career tips from people on Guest Services Associate jobs
View more details on Guest Services Associate salaries across the United States.
03/25/2022: Jacksonville, FL
Guest services associate are hospitality specialists who typically work at hotels.
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See the full list of Guest Services Associate skills.
03/03/2022: Poughkeepsie, NY
According to resumes from both Guest Services Associates and Service Agents, some of the skills necessary to complete the responsibilities of each role are similar.
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Helping employees understand different services and products they are unfamiliar with.
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Step 3: View the best colleges and universities for Guest Services Associate.